Q&A

HOW LONG IN ADVANCE DO I NEED TO BOOK A VAN ?

As standard, booking should be minimum four weeks before your trip. In case of more spontaneous need, just ask us.

HOW CAN I BOOK A VAN ?

You can check out what you need on this web-site.

Than go to the `Get a Quote` section and describe your needs.

We will send you an offer with different options from which you can choose.

HOW IS THE PRICE CALCULATED ?

We calculate a certain amount per day. Additionally you can book some of the available options. Last the cost for pick up are added.

All will be shown separately on your offer.

The costs are including TVA.

How can I pay ?

Please pay by bank transfer, four weeks in advance.

WHERE CAN I PICK UP THE VEHICLE ?

​Generally we bring the vehicle to your place and we will pick it up from there again.

All other possibilities must be checked individually.

HOW OLD MUST I BE TO RENT A VEHICLE ?

We offer our vehicles to drivers beginning with age 28.

HOW MUCH IS THE DEPOSIT ?

The Deposit is 2.000.- Euro and must be paid in advance together with the invoice.

AM I ALLOWED TO DRIVE TO FOREIGN COUNTRIES ?

Travelling within Europe is generally possible. Trips to non-european countries need to explicitly allowed by us. Travel into risk- or war areas are prohibited. If the trip was not released, the customer needs to cover all costs in case of damage or loss.

WHAT HAPPENS IN CASE I NEED TO CANCEL OR CHANGE MY TRIP ?

If you cancel with less than

 - four to two weeks in advance cancellation fee is 25% of base price

 - two weeks in advance, fee  50% of the base price

 - one week in advance, fee is 100% of base price

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In case you will go for another date we will refund you with 50% of the cancellation fee.

If you need changes with more than four weeks in advance, it is for free.

So we suggest you to have a travel insurance.

WHAT HAPPENS WITH THE DEPOSIT AFTER MY TRIP ?

The deposit will be refunded after the trip.
In case of damages, refund will be reduced accordingly.